Fractional CX leadership
Strategic guidance and an experienced perspective for teams that need help setting direction, aligning priorities, or planning change.
Solutions, built around you
Better CX starts
with the right mix.
The right guidance. The right people. The right technology. Heyou.ai brings together CX advisory, managed services, and technology & AI to help you shape a customer experience that fits your business.
01
CX Advisory
Direction for your next decision.
02
Managed CX Services
People to support your customers.
03
CX Technology & AI
Tools with a clear purpose.
Built around your business.
01 / CX Advisory
A clearer direction.
Make the next decision with the bigger picture in view.
Bring structure to your CX priorities, spending, and technology choices. From leadership support to a specific sourcing decision, start with the business problem and the outcome you want to achieve.
Talk about CX AdvisoryExpense audits
Review CX and communications spending, current services, and contract considerations to identify questions, overlap, and opportunities worth evaluating.
RFP and vendor evaluation
Clarify requirements, define decision criteria, and compare options against the way your business needs to operate.
A useful starting point: You need a plan, a clearer view of costs, or support making an important CX decision.
02 / Managed CX Services
People who keep
the conversation going.
Support your customers as the demands on your team change.
Explore human answering, reception, and outsourced operations shaped around your workflows. Consider the right coverage, handoffs, and service expectations for your customers and your internal team.
Talk about Managed CXHuman answering & reception
Help with incoming calls, initial inquiries, message handling, and routing, with attention to how customers experience your business.
Flexible BPO & outsourced operations
Explore support for defined customer service and operational tasks, matched to the workload, processes, and skills involved.
Coverage & team handoffs
Plan how overflow, busy periods, escalation, and follow-up should work alongside your existing team.
A useful starting point: Customer demand is stretching your team, or everyday service work needs more consistent attention.
03 / CX Technology & AI
Technology with
a job to do.
Choose tools for the work you need to improve.
Make sense of CX software, communications platforms, automation, and AI. Focus on fit with your customers, your team, and the systems you already use.
Talk about Technology & AICurated CX software
Explore customer engagement, contact center, and communications options against your requirements and operational priorities.
Automation & AI use cases
Identify specific tasks where technology could help. Consider data readiness, human oversight, and how a focused pilot would be assessed.
Workflow & integration fit
Look at how a proposed solution would connect with current tools, support team adoption, and change the day-to-day work.
A useful starting point: You’re evaluating a platform, exploring AI, or trying to reduce friction across existing tools.
Bring the pieces together
Start with the challenge.
Build the right mix.
You may need one pillar or a combination. Start with what’s happening in your business, then consider how guidance, people, and technology can work together.
Understand the need.
Define the customer or operational challenge, what happens today, and where your team needs support.
Connect the options.
Consider the service model, process changes, and technology choices that fit your priorities and constraints.
Choose the next step.
Agree on a manageable starting point, the people involved, and what a useful result would look like.
Find your starting point
Your business.
Your way forward.
Explore the journey that best reflects your team and the decisions ahead.
Small & growing businesses
Growing Businesses
Human answering, reception, and flexible support, with practical technology for your next stage of growth.
Explore Growing Businesses → Established & complex organizationsMid-Market & Enterprise
CX advisory, optimization, and AI modernization for decisions that span teams, platforms, and priorities.
Explore Mid-Market & Enterprise →Let’s start with you
What would better
CX look like for you?
Bring the challenge, the decision, or the question. Let’s explore the right mix of guidance, people, and technology for your business.
Let’s Talk